Scheduled visits
We book the visits in advance and turn up when we say we will, so you don't have to chase anyone.
Legionella maintenance & monitoring
A risk assessment and written scheme are only half the job. The law expects the checks to actually happen, and to be recorded. We take care of the routine monitoring for you, log every reading and flag problems the same day.
The schedule
What gets checked, and how often
Typical routine checks for hot and cold water systems, based on HSE guidance HSG274 Part 2. Your written scheme sets the exact tasks for your building.
| Task | What we check | Typical frequency |
|---|---|---|
| Sentinel outlet temperatures | Hot reaches at least 50°C (55°C in healthcare) within 1 minute; cold below 20°C within 2 minutes | Monthly |
| Hot water cylinder / calorifier | Flow at least 60°C, return at least 50°C | Monthly |
| Little-used outlets | Flushed to draw fresh water through | Weekly |
| Shower heads & hoses | Dismantled, cleaned, descaled and disinfected | Quarterly |
| Cold water storage tanks | Incoming and stored water temperatures | 6-monthly |
| Cold water storage tanks | Visual inspection for debris, lids, screens and condition | Annually |
| Calorifiers | Inspection and drain or blow-down where needed | Annually |
| Representative outlets | Rotating sample of other outlets, so every tap is checked over time | Annually |
| TMVs | Temperature, fail-safe and service. See TMV servicing | 6–12 monthly |
| Risk assessment | Review, and after any significant change | Regularly |
Frequencies are typical, not fixed. Your risk assessment may set different ones.
What's included
A maintenance plan that runs itself
Temperature monitoring
Sentinel outlets, cylinders and calorifiers checked and logged against your written scheme.
Shower descaling
Heads and hoses cleaned, descaled and disinfected, or replaced if they're past saving.
Flushing service
We flush little-used outlets for you, or train your staff to do it and check their records.
Tank & calorifier inspections
Annual inspections with photos, and clear advice if cleaning or repairs are due.
Digital logbook
Every reading stored and reported, ready for your insurer, auditor, council or the HSE.
Same-day alerts
If a reading is out of range, we tell you that day and explain what needs to happen next.
Annual summary
A yearly review of your results and trends, plus a reminder when your risk assessment is due.
Mix and match
Some clients want everything done for them. Others have a caretaker or site team who can handle weekly flushing. We'll build a plan around the people you've already got.
Who it's for
Built for busy duty holders
Landlords & agents
Portfolios of flats and HMOs, especially voids that sit empty between tenancies.
Offices & commercial
Quiet floors, hybrid working and seasonal shutdowns that leave water standing.
Schools
Holiday shutdown and start-of-term flushing, planned around the academic calendar.
Care & healthcare
Higher-frequency monitoring for vulnerable users, aligned with your Water Safety Plan.
FAQs
Maintenance questions
Can my own staff do some of the checks?
Yes, as long as they're competent and properly trained, and the checks are recorded. Many clients have site staff do weekly flushing while we handle the monthly and annual tasks.
What happens if a reading fails?
We tell you the same day, explain the risk and recommend the fix, whether that's a thermostat adjustment, extra flushing or a remedial job. If sampling is needed, we can arrange it.
Do I still need a risk assessment?
Yes. The assessment and written scheme decide what needs monitoring. If you don't have a current one, we can do both.
Is there a minimum contract?
Talk to us. We'll recommend a plan that fits your building and budget.
Related services
Everything your water system needs
From the blog
Related articles
Summer heat and cold water temperatures: keeping below 20°C
Hot weather warms cold water pipes and tanks towards the range Legionella likes. Why it happens and practical fixes to keep cold water cold.
Holiday lets and Airbnb: do you need a Legionella risk assessment?
Short-term lets sit empty between guests, which is exactly what Legionella likes. What hosts need to do and how to keep it simple.
TMVs and Legionella: getting the balance right
Thermostatic mixing valves stop scalds but create a short run of warm water. How TMVs fit into Legionella control and why servicing matters.
Take the routine checks off your plate
Tell us about your building and we'll recommend a maintenance plan with a fixed monthly or annual price.